Privacy Policy and
Terms of Use (Professional)

The Pump was created to connect health professionals with clients in a practical, safe, and efficient manner. Our goal is to boost your visibility, make managing your schedule easier, ensure the safety and efficiency of your financial management, and provide tools that enhance your service experience.

By using Pump, you entrust us with your personal and professional data to manage your services and clients. This document contains the Terms of Use and the Privacy Policy governing the use of our platform for health professionals.

By accessing and using Pump, you declare that you agree with the terms described herein. Therefore, read carefully, and if you have any questions, please contact us through the "Help" channel in the app.

1. TERMS OF USE

1.1. Definitions

• Client: An individual who uses Pump to schedule services and access health services.

• Health Professional: Doctor, therapist, dentist, personal trainer, nutritionist, or another professional registered on Pump.

• Platform: The Pump app and website through which intermediation services are offered.

• Service: Connection between clients and health professionals to facilitate scheduling, payments, and support.

• Consultation: Type of service where the provision of service occurs only once per contract.

• Subscription: Type of service where the client hires the professional with a predefined recurrence established by the professional in the service registration.

1.2. Registration and Responsibilities of the Professional

1.2.1. Registration Requirements

To register on Pump, the professional must provide:

• Full name, CPF/CNPJ, cell phone, email, photo, date of birth.

• Professions and specialties.

• CRM, CRO, or another valid professional registration.

• Workplace address.

• Bank and company data (for CNPJ) for receiving payments.

Pump may suspend or cancel profiles that do not meet the required criteria.

1.2.2. Responsibilities of the Professional

• Keep the schedule updated on the platform.

• Honor scheduled times and commitments.

• Fulfill the provision of the contracted service.

• Communicate with clients in an ethical and professional manner.

• Respect the legislation and norms of your professional council.

The professional cannot use Pump to solicit clients outside the platform or share confidential information without consent.

1.3. Management of Services and Payments

• The professional can define their availability and prices.

• Payments will be subject to the Pump fees, according to the chosen plan.

• Pump does not interfere with the amounts charged by professionals, it only provides the tool for scheduling and billing.

• For more information, please refer to the Payment Policy.

1.4. Cancellation and Rescheduling

• Cancellations must be communicated to the client with prior notice.

• Consultations canceled without proper justification may impact the professional's reputation on the platform.

1.5. Responsibilities and Limitation of Warranty

Pump is not responsible for:

• Quality of the service provided by the professional.

• Cancellations made by clients.

• Errors or failures caused by incorrect information entered by the professional.

The professional is responsible for complying with the rules of their professional council.

1.6. Modifications to the Terms of Use

Pump may modify these Terms at any time, notifying professionals via the platform or email.

1.7. Contact and Support

If you have questions or need support, please contact us through the "Help" channel in the app.

2. PRIVACY POLICY

2.1. Introduction

Pump values security and transparency in the handling of personal data of registered health professionals on the platform.

By using Pump, you entrust us with your information to make your services available to clients. This Privacy Policy details how your data is collected, stored, and used, in accordance with the General Data Protection Law (LGPD) – Law No. 13.709/2018.

If you have questions, please contact us through the "Help" channel in the app.

2.2. What Data Do We Collect and For What Purposes?

We collect your data when you:

• Register on the Platform.

• Become a professional user on the Platform.

• Offer services on Pump.

• Use management tools for your schedule.

• Browse the app or website.

The collected data includes:

2.2.1. Registration Data

• Full name, CPF/CNPJ, cell phone, email, photo, date of birth.

• Professions and specialties.

• CRM, CRO, or another valid professional registration.

• Workplace address.

• Purpose: Identification of the professional and compliance with regulatory standards.

2.2.2. Financial Data

• Bank information for payment transfers.

• Purpose: Processing payments for services rendered through the platform.

2.2.3. Browsing Data

• IP address, device type, and usage data of the Platform.

• Purpose: Constantly improve the user experience.

2.3. How Do We Use Your Data?

We use your data to:

• Manage your professional profile on Pump.

• Display your information to clients interested in your services.

• Facilitate scheduling consultations and communication with clients.

• Process payments for consultations conducted via the platform.

• Comply with legal and regulatory obligations.

2.4. Data Sharing

Pump DOES NOT sell your personal data. Sharing occurs only when necessary to:

• Clients: Your professional information is shared with clients who schedule appointments.

• Service Providers: Companies hired for technical support, payment processing, and security audits.

• Regulatory Bodies: In order to meet legal requirements or respond to administrative proceedings.

2.5. Data Security

We adopt technical and organizational measures to protect your data against unauthorized access, losses, or improper alterations.

2.6. Data Retention

Data is retained for as long as necessary to fulfill the purposes described in this Policy, in accordance with legal requirements. If you wish to delete your account, please fill out our account deletion form.

2.7. Your Rights

Under the LGPD, you have the right to:

• Access your data and know how it is handled.

• Correct incomplete or outdated information.

• Request the deletion of unnecessary data.

• Revoke consent for the use of your data.

To exercise your rights, please contact us.

2.8. Changes to this Policy

This Privacy Policy may be updated at any time. We recommend that you consult this document regularly.

2.9. Contact

For questions or requests, please contact us through the "Help" channel in the app.